About Us Contacts Us FAQ
(980) 829-2003
About Us FAQ Contacts Us (980) 829-2003

Terms of sale, disclaimers, and dispute resolution

1. Business Identity

Level4x4.com is owned and operated by Level 4x4.

Headquarters & Return Address: 5023 Smith Farm Rd F, Stallings, NC 28104
Customer Support: (980) 829-2003

2. Shipping Policy

We provide Free Shipping on all orders to ensure a straightforward shopping experience with no hidden costs at checkout.

  • Handling Time: 1–2 business days (Monday – Friday). This is the time we need to verify your fitment, package your items, and hand them over to the carrier.
  • Transit Time: 3–5 business days (Monday – Friday). This is the estimated time the carrier takes to deliver the package to your door.
  • Order Cut-off Time: 5:00 PM (PST). Orders placed after 5:00 PM PST will begin processing on the following business day.
  • Delivery Carriers: We primarily ship via FedEx, but may also use UPS or USPS to ensure the most efficient delivery for your specific location.

3. Return & Refund Policy

Your satisfaction is our priority. In accordance with Google Merchant Center standards, we offer a dedicated return window.

  • Return Window: You have 30 days from the date of delivery to return your items.
  • Condition of Returns: Items must be returned in new and unused condition, in their original packaging. For wheels and tires, products cannot be returned once they have been mounted on a vehicle.
  • Return Address: All returns must be shipped to:
    Level 4x4 Corporation
    5023 Smith Farm Rd F, Stallings, NC 28104
  • Refund Processing: Once we receive and inspect your return, we will process your refund within 10 business days.
  • Refund Method: Refunds will be credited back to your original payment method (Visa, Mastercard, or American Express).
  • Return Shipping Fees:
    • If the return is due to a defect or our error, Level 4x4 will cover all return shipping costs.
    • For "buyer’s remorse" returns (e.g., changing your mind or ordering the wrong size), the customer is responsible for the return shipping costs.

4. Payments & Security

Accepted Methods: We accept Visa, Mastercard, and American Express.

Currency: All transactions are processed in U.S. Dollars (USD).

Security: Your payment data is handled through secure, encrypted payment processors to ensure your information is protected.

5. Fitment & Installation Responsibility

While our specialists verify bolt patterns, offsets, and load ratings before shipping to help ensure accuracy, the customer is ultimately responsible for confirming vehicle compatibility and ensuring safe installation. We strongly recommend consulting with a professional installer before purchasing or installing specialized 4x4 equipment.

6. Risk of Loss

The risk of loss and title for all items pass to you once we deliver the package to our shipping carrier. We comply with all Federal Trade Commission (FTC) requirements regarding shipping promises and notifications.

7. Contact Information

If you have questions about your order or these terms, please contact us:

Phone: (980) 829-2003
Address: 5023 Smith Farm Rd F, Stallings, NC 28104

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